Shipping & Returns

 

Shipping Information

KerrieALDO items are generally 'made-to-order', average delivery time can be found on the product page for each design.  If more than one item is ordered they will be shipped out together at the same time.  If you need your order for a specific date please don't hesitate to contact  after ordering and we will do our best to accommodate.

Orders are shipped Royal Mail 1st Class ‘Signed For’ or via and alternative courier service. If you check out directly from the website, you will receive an email to let you know when it has been dispatched.

UK— £1.50 - £4.95
Europe — £6.50 - £9.50
Worldwide– £9.50 - £14.50

FREE WORLDWIDE SHIPPING ON ORDERS OVER £200

Any more specific enquiries can be made through the contact page.

 

Easy Returns & Exchanges

We can accept returns and exchanges in all items listed in the online shop, unless otherwise stated.

Many of our designs are produced on a ‘made-to-order’ basis, we want to get your order to you as soon as possible so to avoid any delays please ensure you check up on the sizing prior to making your order.  

All items are meticulously hand checked prior to being send out for delivery, however in the case of a faulty item please contact  as soon as you receive your item and within 48 hours of receiving your item.

All returns must be pre arranged by contacting us beforehand and sent back in the original condition, unused and via a trackable courier or post service such as royal mail signed for delivery.

KerrieALDO 
Patrick Studios, St Marys Lane, Leeds, LS9 7EH.

BESPOKE AND CUSTOM ORDERS

We work as closely as possible with you to ensure the correct size is agreed upon before starting your order.  This means we cannot accept returns on custom orders (unless the item is deemed to be faulty). 

We invest in extra time to make sure you are happy with all details and sizing before the order is started.  Once the order has been finalized and a deposit is paid, details can not be changed.

GIFT VOUCHERS

Valid for one year from date of purchase.  Free worldwide shipping. Redeemable against all items in the online shop and towards custom orders (by contacting  and quoting voucher code). Multiple gift vouchers can be used within the same transaction.  Gift vouchers cannot be exchanged for cash.  Gift vouchers will expire 1 year from date of purchase and will be treated as void after expiry date.  If you have purchased goods online with a gift voucher and wish to return an item you will be provided with an e-voucher in its place. Keep vouchers secure, they cannot be replaced if lost stolen or damaged